Returns and Refund Policy

 

Our Commitment

At UniqDreamArt, we strive to ensure our customers are completely satisfied with their purchases. This policy outlines the conditions and procedures for returns and refunds based on the region where the purchase was made.

UK and EU Customers

If you’re not completely satisfied with your purchase, UK and EU customers have 14 days from the day after receiving the goods to return them. We want you to be happy with your order, and we’ll gladly take it back if it’s not right for you.

  • Return Eligibility: Items must be in the same condition that you received them and in their original packaging. Custom and special orders cannot be returned or cancelled once your order is confirmed.

  • Return Process: To initiate a return, contact us at help@uniqdreamart.com. If your return is accepted, we will provide instructions on how to dispatch the item back to us. Return shipping fees are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

  • Inspection and Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

International Customers (Including USA)

For our customers outside the UK and EU, including the USA, we do not offer returns or refunds unless the item is faulty or damaged upon arrival.

Damaged or Faulty Items

  • Reporting Damages: If you receive a damaged or faulty item, please contact us immediately at help@uniqdreamart.com with your order number, a description of the issue, and photographic evidence if possible. Your email must be sent within 48 hours of receiving the item.

  • Investigation Process: After investigation, if the delivery company accepts responsibility, we will contact you with information on what to do next.

  • Refunds: Once the claim is resolved, if the refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Digital Products

Digital products are non-refundable once they have been downloaded.

  • Nature of Digital Products: Digital products are intangible goods that are delivered electronically, and thus, they cannot be returned.

  • Non-Refundable Policy: Once a digital product has been downloaded, it is considered used and non-refundable.

  • Download Issues: If you experience any issues with downloading your digital product, please contact us immediately at help@uniqdreamart.com for assistance.

Additional Information

  • Non-Refundable Items: Certain items are non-refundable, downloadable digital products, and customized, personalized items.

  • Shipping Costs: Return shipping costs are the responsibility of the customer and are non-refundable.

  • Trackable Returns: We strongly encourage customers to send returns by a tracked and insured service as UniqDreamArt will not take responsibility for items damaged or lost in transit.

  • Color Disclaimer: Actual product colors may vary from colors shown on your screen due to photographic lighting sources or your screen settings.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

  • Email: help@uniqdreamart.com

  • Phone: +44 7835392803

Thank you for shopping with us. We value your business and are committed to providing you with the best service.